Maintenance & Repairs
Maintenance
Cyclical Maintenance
We regularly carry out work on homes to make sure that they are safe and in a good state of repair. This includes cyclical maintenance, such as:
- Servicing gas appliances
- Servicing fire extinguishers and fire alarms
- Regularly testing electrical wiring
- Painting and decorating the common areas of a block of flats
- Painting and decorating the outside of flats and houses
Planned Maintenance
We also invest in a programme of planned maintenance to upgrade and improve properties. This includes work like:
- Replacement windows
- Replacement roofs
- Electrical re-wiring
- Replacing boiler/central heating systems
- Major repairs to shared areas (e.g. paths, steps, fences)
We will, of course, always tell you if and when any work is planned, and how long the work will take in the form of a letter to your property. Please find our Home Safety section for more specific details of routine maintenance. If you have any questions, please contact our team on 01670 528 499.
Emergency Repairs
If you experience an emergency repair between the hours of 5pm – 9am, please call Advance Northumberland Homes on 01670 528499.
Important: Non-Emergency Repairs
Before reporting a repair, it’s essential to determine whether the issue qualifies as an emergency. If a repair turns out to be non-urgent but a workman is called out, you may be required to cover the cost of their visit. Emergency repairs typically cost more than those carried out during the day, so double-check before requesting service.
Locked Out? Additional Fees Apply
If you use our emergency service because you are locked out of your home, a locksmith will be called, and the cost of their visit will be passed on to you. This fee is usually over £100, so please be aware of the potential charge before calling for assistance.
Know Your Repair Responsibilities
Before contacting us, make sure you know whether the repair falls under your responsibility or ours. Once you're sure, you can report a repair by calling us on 01670 528499 or using our Repairs Form online.
Report a Repair
Required fields *This online form is for reporting NEW non emergency repairs only (not for an update on repairs that you have already reported). If you need to report an emergency repair please telephone 01670 528 499 .